What is The Social Mouse Co.?
We’re a done for you social media service for small business owners. We handle your posting so your business stays active online without you having to think about it.

Who is this for?
We work with all types of small businesses. If your business could benefit from showing up consistently online, we can help. No industry is too niche.

What happens on the complimentary strategy call?
We will talk through your business, what you are currently doing, and help you determine the best path moving forward.

What exactly do you do for me?
We create your content, write captions, add hashtags, and schedule your posts. You stay visible online without having to manage it yourself.

Do I have to come up with content ideas?
No. That’s our job. We guide the content and help bring your business to life online. (You can always suggest ideas you have!)

Will my content feel personal to my business?
Yes. Everything is built around your business so your page feels real and not generic.

How do you learn about my business?
You will complete an intake form detailing everything about your business, and we will go over everything together on your onboarding call.

What platforms do you post on?
Primarily Facebook, with Instagram included if it makes sense for your business and package.

How often will I be posted for?
Starter: 4 posts per month
Growth: 8 posts per month
Pro: 12 posts per month

Do I need to send photos or videos?
You can, and it helps. But if you do not have content, we will still create posts using branded graphics and messaging.

Can you create content for me in person?
Yes. We offer content capture sessions where we come to your business and build a bank of photos and videos

Do I approve posts before they go live?
You will receive your content in advance with a deadline to review. If we do not hear back by that deadline, we move forward with scheduling to stay consistent.

What if I want changes?
You can request edits during the review period and we will adjust your content.

How do we communicate?
We keep it simple through email and scheduled calls when needed.

Can I customize a package?
We offer simple, structured packages designed to work for most businesses.

If needed, we can make small adjustments or add on services, but we keep everything within our core offerings to ensure consistency and results.

What are add ons?
Extras you can add to any package like reels, promotional posts, and engagement support.

Is there a one time setup fee?
Yes. All packages include a one time setup fee to get everything set up the right way from the start.

What does the setup fee include?
This covers your onboarding call, a full deep dive into your business, brand alignment, and setting up your content and posting system.

This is where we learn your business, your voice, and how you want to show up online so your content actually feels like you.

Why is there a setup fee?
This is the most important part of the process.
We are not just posting for you, we are building how your business shows up online.

Taking the time to do this right upfront is what makes everything else work.

👉 Most of the heavy lifting happens here so everything runs smoothly month to month.

When is the setup fee paid?
The setup fee is paid when you get started, along with your first month.

👉 There are no hidden fees or surprise charges beyond this. Everything is outlined upfront so you know exactly what to expect.

Is there a contract?
We keep things simple with a month to month agreement. While there is no long term commitment, we do require a 30 day notice if you decide to cancel services.

What is your cancellation policy?
We require a minimum of 30 days notice prior to your next billing cycle to cancel services. This allows us to properly wrap up your content and account.

Do you offer refunds?
All payments are non refundable. Due to the time, strategy, and work that goes into your content and account setup, we do not offer refunds once services have begun.

What happens after I cancel?
Your services will continue through the end of your current billing period after your notice is submitted. After that, your account will be closed and no further charges will occur.

What happens after I sign up?

1. Complete your intake form

2. Book your onboarding call

3. We learn your business and set everything up

4. Your content starts within about 7 days.

Do I have to do anything after signing up?
Very little. We may ask for occasional content or updates, but we handle the rest.

Will this grow my business?
Social media builds visibility and trust. We make sure your business shows up consistently and professionally.

How quickly will I see results?
Most clients notice a stronger presence within the first month. Growth builds over time with consistency.